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Tenant Training from the Housing e-Academy

To allow you to provide high quality, cost effective training to your tenants, we have developed eighteen short courses which are simple to access and navigate, helping individuals grow in confidence when working on the Internet.

Our e-learning courses can be accessed via any Internet enabled computer, allowing tenants to complete their training at a time, place and pace to suit them – whether this be at a tenant ‘drop-in session’, group workshop or in the comfort of their own home.

In addition, our user friendly system allows tenants to self-register for e-learning courses, taking the administration away from your organisation’s resources.

Tenant courses

Our tenant training package allows an unlimited number of learners to access the following eighteen courses, grouped under four headings:

Around the Home

    • Basic Home Maintenance
    • Saving Energy to Reduce Bills
    • Pest Awareness
    • Feeding a Family on a Budget
    • What is Telehealth?

    Social Issues

    • Hate Crime
    • Anti-Social Behaviour
    • Issues Surrounding Drugs
    • Issues Surrounding Alcohol
    • Preparing for Interviews

    Using the Internet

    • Starting out on the Internet
    • Internet Safety
    • The Power of the Internet
    • Getting Started with Social Media


    • Gypsy and Traveller Culture
    • Building a Community
    • Cultural Awareness
    • Respect


    For a one-off standard joining fee of £250 + VAT, your organisation will receive access to 18 short e-learning courses for an unlimited number of tenants.

    You also have the option of adding the following extras to your Access Tenant Plus membership:

    1. Administration login to the Learning Management System: £100 per annum

    Receive an admin login allowing you to run reports showing the following information:

    • How many tenants have registered to access the courses
    • How many courses have been completed
    • Which are the most popular courses
    • Evaluation feedback
    • Requests for further courses from tenants

    2. Administration login and a consultancy day with a member of the Housing e-Academy team: £250 per annum

    As above but with the addition of a day spent with a Housing e-Academy Account Manager who will work with you to help with the implementation of e-learning within your organisation.

    If you have any questions and would like to discuss tenant training in more detail, please call Tom Kilvert on 01943 885085 or email

    Customer feedback

    "Tenant training is an important aspect of the service we provide to our customers. The Housing e-Academy’s tenant training package has allowed us to provide our customers with the skills required to manage a tenancy; budgeting, healthy living, preparing for work...the list goes on! The self-registration system has been fantastic as it completely eliminates any administration tasks associated with setting tenants up on the system. What’s more, e-learning has helped improve our tenants IT skills...another essential addition to their CV!" - First Choice Homes

    Other training options for tenants

    We also offer more comprehensive courses aimed specifically at tenants. Take a look at our Professional Individual Membership page.

    In addition, you can now select tenant courses as part of your staff training package making it even more cost effective. Find out more here.

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    The Housing e-Academy A division of Virtual College Marsel House, Stephensons Way, Ilkley, LS29 8DD
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